Announced events/courses may be cancelled in individual cases WITHOUT entitlement to compensation by the ZHS for the following reasons:

• the course day falls on a public holiday
• the course leader is prevented from attending at short notice and no qualified substitute is possible
• disruptions in the course of operations (construction work, repairs, etc.)
• the sports facility is occupied by competitions, further training or other events
• due to weather conditions 
• in case of force majeure

We and the course instructors will make every effort to inform all participants in advance (by e-mail) about the cancellation.
Refund of the course fee: 
Should there in a special case be an exceptional claim for a refund, we would get in contact by sending an unsolicited email to all registered participants.

Methodical didactic courses require compulsory attendance, especially in the initial period - please read the course information carefully beforehand and be sure to inform the course instructor via the contact form if you will be absent - thank you! 

For all other courses, there is no obligation to inform us, which is why your place on the course remains valid. However, please inform us if you will be absent for a longer period of time so that we can pass on your place to those on the waiting list for reasons of fairness.

We ask for your understanding that we are not allowed to pass on the details of our course instructors. However, you are welcome to write to them using the contact form; please always state the course number in the subject line, as this makes it easier to forward the information promptly - thank you!
On a voluntary basis, the course instructors will contact the participants shortly before the start of the course; this enables both of you to get in contact. It goes without saying that we respect each other's privacy in this case - thank you!

Payment options: currently payments are only possible via SEPA direct debit.

No, the Basic Ticket cannot be cancelled. A refund of the costs for it is not possible.
The validity only lasts for one semester and is not automatically renewed. Unless a new Basic Ticket is purchased for further semesters, you are automatically deregistered.

Withdrawal/cancellation/travel cancellation insurance:
Withdrawals/cancellations must always be notified to the ZHS administration via contact form   stating the course number.
Please note the new cancellation regulations in our ATB/AGBs including the stated deadlines and processing fees, etc.
In the case of high course fees, we recommend taking out travel cancellation insurance.

If a course place is cancelled, the entire waiting list will be informed of the course place that has become free. According to the "first come, first serve" principle, the course place that has become free can be booked.